start coming in. Finally, the University of Iowa administrator thought, she could begin creating aid officers for thousands of students.
Colleges and universities are contending with a growing list of technical problems in the Free Application for Federal Student Aid, which determines a student’s eligibility for grants and loans to pay for school. The errors will probably require the Education Department to reprocess scores of applications, which could further delay when some students receive aid offers. Already, the agency has said it miscalculated about 200,000 records it had processed before March 21.
Karen McCarthy, vice president of public policy and federal relations at the National Association of Student Financial Aid Administrators, said the trade group alerted the Education Department last week after learning about the tax errors and“It’s like radio silence from the department, other than ‘we received the complaints and are looking into them,’” McCarthy said, though she understands that the agency needs time to do more research and come up with a plan.
“It’s not work we necessarily want to do, right? You want to trust that what you’ve received from the department is correct,” Smith said. “We have a great team, and we want our students who need aid to get an offer as soon as possible, so we’re doing our best to make that happen.” At the University of New Hampshire, 18 percent of the 14,800 records received must be corrected — about double the share from the prior year, said Kim DeRego, the institution’s head of enrollment. Meanwhile,
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