, which professors Howard Stevenson and Clayton Christensen developed, my colleagues and I analyzed these four individuals’ efforts to understand how they were able to create such changes, even when they weren’t initially popular. Understanding their success has much to teach leaders about how to manage innovation and change. Specifically, what tools of leadership and management a president should use and in what circumstance they should use them.
To use the right tools and effectively manage change, presidents must understand the level of agreement in their campus communities along two dimensions. Once presidents understand that level of agreement, then they can determine which leadership and management tools to wield to effectively move the organization to adopt the change they desire.When LeBlanc entered the presidency at SNHU in 2003, the institution was on the brink of failure. LeBlanc recognized the value of the struggling institution’s online program but also saw that it couldn’t grow unless it was separated from the rest of the University.
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