From missed stops to missing children, Mat-Su families report busing chaos as school begins

, which operates more than 22,500 school buses across more than 550 school districts in 34 states and three Canadian provinces.

“No one could get ahold of a bus driver. No one could get ahold of transportation dispatch — myself, the secretary of the school who sat there with me to try to keep me calm as my child was ... lost, for lack of a better word, for two hours,” Sapp said. Members of the school board, who approved the contract in February 2021, on Wednesday night condemned Durham’s missteps but also questioned school employee training procedures when bus issues arise and recommended parents make sure they discuss safety protocols with their children.“I’ve been on the board a long time and I’ve never seen this bad of a situation,” Larson said.

Trani, in a statement to families and staff Wednesday night, said Tuesday’s problems were unprecedented and promised to resolve driver shortages and communication failures as well as notify parents about any buses more than 15 minutes late. “This is completely unacceptable performance for the first day of school,” William Zimmerman told the board. “I recognize that, Durham recognizes that and I want to take time to apologize to the community, to the school district and most importantly to the families. I have small children myself and I couldn’t imagine being in that position.”

For now, Jacob Wenworth, the second-grader who got home nearly three hours late on Tuesday, won’t be riding the bus again.

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