My wife and I enrolled our terrier, Spencer, at puppy day school. We discovered they used electric-shock collars. Should we ask for a refund? Can we sue?

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‘We were surprised and appalled. They never mentioned this to us when we signed Spencer up for her course.’

Dear Moneyist, My wife and I adopted a terrier during the pandemic. It was the best decision we ever made, aside from getting married. But this is a close second.

We sent her to puppy day school for a week to learn how to come when we call her, and also to play “funder” where she runs to you, darts under your legs and runs back around and expects a treat. The day school cost $120 a day, 9 a.m. to 4 p.m. On the second day, it came to our attention that they used electric-shock dog collars. We were surprised and appalled. They never mentioned this to us when we signed Spencer up for her course.

Those methods use fear to get results. That doesn’t work in human relations. It doesn’t work in the workplace. It doesn’t work when making decisions when buying or selling shares on the stock market. And it doesn’t work in dog training. It may have an immediate impact and cause the dog to stop in their tracks, but positive reinforcement such as treats and praise, and giving cues that they can understand work better.

There has been progress on the home front. In 2020, Petco WOOF stopped selling electric-shock collars: “Today, we stop the pain for Buddy because he barks at the doorbell. We stop the stress for Sadie because she jumps for joy all over the neighbors when they walk in the door. And we stop the fear for Cooper because he prefers a good pair of sneakers over all the chew toys on the market.

 

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