Many people under 40 appear far more comfortable letting their fingers do the talking, using text or images, rather than speech, to communicate over the phone.
I head up the journalism school at Murdoch University. In few other fields of study is the ability to make timely, effective phone calls so critical for success. Some even said that they will not answer voice calls at all, even from a parent. It was easier to let them divert to voicemail, and respond later via text.
The skill or confidence to ask uncomfortable questions is a key part of decent interviewing, with phone interviews a second choice to meeting with someone face-to-face. Both groups were equally confident about the success of their requests, but those made face-to-face were a staggering 34 times more effective.THE SKILL NEEDS A GREATER FOCUS
We’ve found that students are more successful, and their anxiety is lowered, when early lessons are devoted to practising phone calls. The aim is to try at least 10 phone calls in the classroom, starting with classmates and then moving onto strangers.Many new technologies hinder rather than promote voice calling, which may be causing even greater reliance on new devices.
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