Top organizational leaders are failing the artificial intelligence test, according to technology expert and Northeastern University business school dean David De Cremer. Instead of becoming personally involved, learning the details and communicating a vision and purpose, they are leaving it to the tech experts.The AI-Savvy Leader.
The perspective is narrow and reductive: Delegating decision-making and thinking to this new tool and reducing human employees to mainly being task completers. He calls this “tech-driving-tech” transformations and they are common. They need to learn what kind of AI is suitable to their business context and why. Then they need to empower and drive human-AI collaborations so performance is improved. “To achieve these goals, leaders need to identify opportunities for AI integration in the workflow of teams and anticipate its potential benefits for the different teams and the projects they have going on in the organization,” he writes.
AI-savvy leaders, he says, have to see the bridge between how the organization is working today and how it could be working in the future if AI is adapted. That’s a very practical way of saying leaders must be visionary. But they also must be supreme communicators, inspiring others to see the bridge and want to cross it. They must rally people to a common goal, showing how the organization will be better prepared to be competitive and successful.
“To ensure that AI adoption succeeds across the entire organization, you cannot engage in opportunistic piecemeal approaches, where each project uses AI for its own narrow goals and benefits. Rather, you need to present a holistic vision that calls for collaboration from multiple cross-functional teams and departments,” he advises.
It’s basic management – what organizational leaders know how to do. They should stop being deferential, afraid of the technology, and lead in a sensible and sensitive way.In planning for change, managers expect to find some people who will be resistant. But consultant Howard Tierskystronger wording: If a new product or project is truly going to be transformational, expect it to have enemies and face sabotage.
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