, emotional intelligence is an ability that involves perceiving, understanding, managing and expressing one’s own emotions, as well as influencing and responding to the emotions of others.
Consider a scenario where you’re in a high-pressure work environment. A colleague makes a critical error that impacts your project. How do you react? Do you get angry and lash out, or do you manage your emotions, communicate effectively and work towards a solution? Your reaction can significantly impact the outcome and your relationships at work.
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