Dear Annie: I’m a school secretary. How do I deal with parents who share sensitive personal information about their kids?I am a school secretary. Parents often call in with issues regarding their children. Some are very personal including health, family issues, abuse, neglect, behavior, etc. Many parents go into FULL detail as to what is happening. In these circumstances, I am not the person who can assist them. Instead, I refer them to a counselor, principal, nurse or teacher.
However, it puts me in an awkward situation as I really do not need to know so much about these students/individuals or take up their time and my own. My question is, what is a polite way to “cut them off” and get them where they need to be without seeming insensitive to what they are going through?First and foremost, if you suspect any abuse going on at home, it’s important that you report it to your local authorities.
For other issues, your approach is exactly right -- directing them to a more appropriate resource. It sounds like many of these parents are looking to vent more than they are expecting a solution. While this may be frustrating to you, I would try to reframe your mindset to view it as an honor that so many parents trust you enough to confide in you. If these conversations are eating up your whole day, then I would interject with something like: “I’m so sorry to hear that.
We have two grown daughters. Our oldest does not want to grow up and move out. She’s very manipulative and will resort to shouting. My problem is that we may discuss a resolution, but he cannot enforce it. Many times I feel like he defers to her manipulation over our relationship. I feel like I’ll never be queen of his castle. Any advice?It’s understandable why you feel so defeated.
Have an open, honest conversation with your husband about how his avoidance of discipline is making you feel. His actions are not only impacting you but also further enabling your daughter into continuing to depend on you both. It’s important that you two present and maintain a united front, for each other, your daughter and your marriage.Annie Lane offers common-sense solutions to everyday problems.