A ward in a Glasgow hospital has received so much positive feedback that they have run out of space to display it.
Another, from a patient, read: “Before my arrival here I honestly could not have imagined that angels walk amongst us. But believe me, I now know that you do.” The ward specialises in Stroke Rehabilitation and patients often spend a considerable time receiving care there, so staff build up close relationships with the patients and their families.
“Positive feedback is always lovely, but when you’ve developed these strong bonds with a whole family, to hear that they’ve had a good experience in our care is really special.” Feedback is gathered through Care Opinion, a national resource that gathers feedback anonymously and shares it with NHS services so they can pass on thanks and learn from any instances where levels of care may fall short of expectations. It also gives staff an opportunity to answer the feedback they receive, if appropriate.
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Source: Glasgow_Live - 🏆 4. / 97 Read more »