, 74% of respondents said they want to use monitoring and analytics tools proactively to detect emerging performance issues, optimize user experience, and drive business outcomes such as revenue and conversion.
Why the hesitation? It seems that while customers are onboard with AIOps, many aren’t quite ready to let automaton fly by itself. Of course, to fully automate the loop, trust is essential. Trust takes time, though, particularly when remediation is required. Network triage is another strong candidate for automation, or perhaps a hybrid approach that involves both automated and manual action. If problems arise related to a security issue, for instance, a company can apply a policy to block malicious activity. If it detects it’s being hacked, it can automatically isolate the impacted application until its security team troubleshoots and fixes the issue.
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