By now, you know federal student loan payments have started. For some North Texans, this would be the first time they’re making a payment since a pause in interest and payments began in 2020.
“We have complaints from consumers who are waiting three to six hours to talk to someone and at the end of that very long wait, the call gets dropped,” Salas added.Salas explained,"There are borrowers who qualify for cancellation of their debt pursuant to the public service loan forgiveness program.
“One area that servicers are putting a lot of focus on is self-service. Much of what borrowers want to do such as checking their balances, looking for their payment due dates, authorizing auto debits can be done online,” said The account dashboard lists the servicer handling your loan. From there, Rotunda explains you can go to the servicer’s website and set up an account.