The system was introduced less than a year ago, replacing one that could only support 450 online users at a time and regularly malfunctioned on registration nights.
Dan Chenier, the city's general manager of recreation, cultural and facility services, said technical teams responded to the situation as quickly as possible and were able to "restore functionality about 40 minutes after it occurred." She shares in her constituents' frustrations, and hopes the city's technical team has fully resolved the issue.
Valérie Emond took all the right steps to register her daughter for lifeguard qualifications in Kanata, but she was still disappointed. She had done her "homework," and had the lesson and location selected and ready at 9 p.m., but it made no difference.