PHOENIX — Valley parents are left waiting to see what kind of coverage they will receive, as negotiations between Phoenix Children’s Hospital and insurance provider Aetna continue.She and her husband Timothy Cruz tell ABC15 they have felt that stress for days, after learning about the situation between Aetna and Phoenix Children’s.
The agreement between Aetna and the Arizona hospital ended at midnight Monday, days before two of the three Cruz children have appointments.“I was really nervous as soon as we found out because [Carter] has a surgery scheduled next Friday,” said Mackenzie. “Then Jacob, my son, has an appointment coming up next week as well for his Celiac Disease."
"We haven't heard anything about 180 days," said Mackenzie."We got a message from Phoenix Children's telling us to just reach out to Aetna to figure something out, and Aetna I mean they've given us the option of giving us the transition of care form or finding a new doctor."Phoenix Children's does have a webpage dedicated to this developing situation.
In the meantime, the Cruz family told ABC15 they have been told out-of-network care could be significantly more expensive.