They wanted real wood floors, but said that’s not what they got. They want their $4K deposit back.

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It's an expensive lesson about reading contracts.

It needed a whole lot of love. And renovations.

What happened next is a costly lesson for consumers about contracts, double-checking before you sign and why verbal promises, pretty much, mean nothing.salesman in the home. He said he explained they wanted real hardwood and not engineered wood, which is made of composite materials, so it could be sanded and restained multiple times.

The price tag was $11,776. They would give a cash deposit of $4,051, and Virgo read and signed the contract on an iPad, they said.“I didn’t think twice when he says to me he made a mistake, he had to redo the contract and I would have to sign it again,” he said. “He sounded like he was new at the job, and it sounded like he made a rookie mistake or something administrative.”In the weeks leading up to the Nov. 11 install date, they ripped up carpet and prepared the subfloor themselves.

 

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Always pay the deposit on a credit card so you can put a hold on their payment. Never a check!

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