is a practice in which many people barrage a product, business or service with negative reviews, usually in bad faith. That can severely damage a small or local business that relies on word of mouth. Google says millions of reviews are posted on"Our team is dedicated to keeping the user-created content on Maps reliable and based on real-world experience," the Google Maps team. That work helps to protect businesses from abuse and fraud and ensures reviews are beneficial for users.
Leader noted the machines get rid of the"vast majority of fake and fraudulent content" before any user sees it. The process can take just a few seconds, and if the models don't see any problem with a review, it'll swiftly be available for other users to read. Google often updates the policies depending on what's happening in the world. Leader noted that, when companies and governments started asking people for proof they've been vaccinated against COVID-19 before being allowed to enter premises,"we put extra protections in place to remove Google reviews that criticize a business for its health and safety policies or for complying with a vaccine mandate.